| How does the
process work? After registering with
Greathouse Media, we will send your a summary of
required items to help us put together your web
site. Once we receive all your
information, we will put the concept site
together. You will be notified for any minor
edits or changes. Once those are
made. We will provide you with detailed
information on what you will need to edit and
maintain your web site.
Who owns the Domain Name?
You do. Even though we may register it for you
and monitor it. You own it. Its yours to
keep, transfer or let expire.
How do we pay Greathouse
Media? Payment is simple. We can
invoice your business or ministry. You can
send in a personal check following your on-line
registration. Or, we can send you a secure
PayPal link for online processing. We
don't ask for any payment until you have registered.
Many hosting providers
offer unlimited server and bandwidth use, why not
Greathouse Media? No ethical hosting
firm is going to offer you unlimited anything.
These are unfortunate marketing tactics that play on
peoples ignorance. For over a decade we have
monitored clients usage of web space. They
average is around 15MB per site, with 45MB of
bandwidth per month. We start you out at 50MB
with unclocked bandwidth. If you exceed
that, we'll contact you about your growing needs to
develop a solution that is scalable to your web requirements.
What am I contractual bound
for with Greathouse Media? Once we receive
your payment and have begun design, layout and setup
work we are unable to offer a refund.
You still own the domain name. If you
need to transfer that - we can help.
Your web site is automatically renewed each
year. We don't want your web service interrupted.
If you decide you no longer need the web hosting
services of Greathouse Media, you must provide us
notice of cancellation within 30 days of its annual
expiration date. Otherwise, the invoice
remains.
Should I use my web server
email or a bulk provider like Yahoo or Hotmail?
That is up to your personal preference. Your
web server space gives you unmatched control over
your email configurations. Our servers
use POP3 / SMTP exchange. Some people don't
like POP3 / SMTP, and others would like without
it. We'll do everything we can for you to
maximize the benefits of your own email server.
Can I send out large
volumes of email to my customers or members?
You can use your email server accounts for anything
that is within legal and ethical usage.
However, in compliance with FCC / FTC regulations
you can not send SPAM. You also can not
send more than 500 emails within one hour
intervals. We have limits set on the
server to reduce risk of bulk spammers, ddos attacks
and hackers. If you see your email needs
growing beyond that volume, you may want to look
into a bulk email manager or mailing list program.
Should we decide to host
our own site or relocate our web site to another
provider can we take our web site design with us?
Any web design elements provided by Greathouse
Media, or its affiliates, is not transferable.
Sorry.
I am unfamiliar with HTML
or web design. Can Greathouse Media give me
lessons on HTML editing or graphic design?
Unfortunately, we are unable to provide one-on-one
training. There are many free resources and
tutorials on the web, along with great self help
books on HTML design.
More FAQs coming. . .
If you have any questions not
represented here, please email us at
info @ greathousemedia.com |
